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In the realm of home management, domestic helpers play an indispensable role. From ensuring our households run smoothly to offering invaluable support, these individuals are the backbone of many homes. Yet, fostering a positive and enduring relationship with your domestic helper is a task that requires attention and effort. How can you ensure a harmonious bond that stands the test of time? Let’s delve into a comprehensive guide on retaining domestic helpers, exploring key strategies to cultivate a lasting connection. Understanding Your Domestic Helper To lay the foundation for a strong relationship, it’s crucial to start by understanding your domestic helper as an individual. Recognize their background, experiences, and aspirations. Empathy forms the cornerstone of any successful relationship, and taking the time to understand their perspective can go a long way. Open communication channels and encourage them to share their thoughts, concerns, and suggestions. Practical Tip:  Spend time getting to know your helper when they first start working with you. Ask about their family, their interests, and their future goals. This shows that you see them as more than just an employee. Establishing Clear Expectations Setting clear expectations from the outset can prevent misunderstandings and foster a sense of mutual respect. Clearly outline duties, working hours, compensation, and any specific house rules. Transparency is key to building trust and ensuring both parties are on the same page. Regularly revisit these expectations to address any evolving needs or concerns. Checklist for Setting Clear Expectations: • Define daily and weekly duties. • Agree on working hours and off-days. • Discuss house rules and any specific preferences. • Set up regular check-ins to discuss progress and any changes. Providing Support and Training Investing in your domestic helper’s personal and professional growth can significantly impact their job satisfaction. Offer opportunities for training and skill development to enhance their capabilities. Recognize and appreciate their hard work, acknowledging their efforts to create a positive work environment. Remember, a supportive employer-employee dynamic is built on a foundation of mutual respect and appreciation. Case Study:  A family noticed that their helper had a keen interest in cooking. They provided her with cooking classes, which not only improved her skills but also increased her job satisfaction and the quality of meals she prepared for the family. Creating a Comfortable Environment Your home should be a place where your domestic helper feels safe, respected, and valued. Foster a welcoming and inclusive atmosphere by engaging in open dialogue and demonstrating empathy. Respect their personal space and privacy, and ensure they have access to essential amenities. Encourage a culture of open communication and address any concerns promptly and respectfully. Cultural Sensitivity:  Many domestic helpers come from different cultural backgrounds. Understanding and respecting their customs can go a long way in building a strong relationship. For example, being mindful of dietary restrictions or religious practices shows respect for their culture. Resolving Conflicts Amicably Disagreements and conflicts are a natural part of any relationship. When faced with challenges, approach them with patience and empathy. Listen actively to your domestic helper’s perspective and strive to find amicable solutions. Conflict resolution techniques can help address issues constructively, strengthening your relationship instead of causing rifts. Practical Tip:  If a disagreement arises, set aside a quiet time to discuss the issue. Approach the conversation with a calm demeanor and a willingness to listen. Seek a solution that respects both parties’ perspectives. Promoting Work-Life Balance Recognize that your domestic helper is entitled to a healthy work-life balance. Encourage them to take breaks, utilize their off-days effectively, and prioritize self-care. Respecting their time off and personal boundaries demonstrates your commitment to their well-being. By prioritizing their health and well-being, you contribute to a positive and sustainable work environment. Empowering Your Helper:  Consider organizing or supporting activities that promote relaxation and recreation during their off-days. Whether it’s access to community events, hobby classes, or simply ensuring they have restful time off, these gestures show you care about their well-being. Conclusion Cultivating a lasting relationship with your domestic helper requires effort, patience, and empathy. By understanding their needs, setting clear expectations, providing support, and fostering a positive work environment, you can create a mutually beneficial partnership that stands the test of time. Remember, small gestures of appreciation and kindness can go a long way in building a strong and enduring bond with your domestic helper. Call to Action:  Take a moment today to reflect on your relationship with your domestic helper. What can you do to improve communication, show appreciation, or support their growth? A small change can make a big difference in cultivating a positive and lasting bond. As you navigate this essential aspect of home management, remember that investing in your relationship with your domestic helper ultimately enriches both your lives and contributes to a harmonious household dynamic. Prioritize communication, respect, and empathy, and watch as your partnership flourishes into a meaningful connection based on trust and mutual respect.

See S. W., a 30-year-old Myanmar domestic helper who is available for employment. She holds a Nurse Aid Certificate and has experience in caring for elderly and diabetic patients in Myanmar. Key Experience: • Elderly Care:  See S. W. has experience caring for elderly patients, particularly those with stroke and diabetes. Her duties included: • Assisting with daily activities such as transferring from wheelchair to bed, personal care, and monitoring vital signs. • Helping with medication management and preparing meals. • Supporting elderly patients with exercise and daily routines. • Diabetes Care:  See S. W. cared for a family member with diabetes, providing wound care, administering insulin injections, and monitoring blood glucose levels. • Childcare:  She has also provided care for a 2-year-old family member, handling basic childcare tasks such as preparing meals, bathing, and playing. • Household Tasks:  See S. W. is familiar with general housework, including cooking and cleaning. Fresh Helper from Myanmar: See S. W. is a fresh helper who has not worked in Singapore but has relevant experience from her roles in Myanmar. She is open to adapting to a new environment. Interview Availability: See S. W. is available for interviews by phone or video call. For more information or to arrange an interview, please contact us at 94881104.

Not Actual Photo of Helper P. Sandar T., a fresh Myanmar domestic helper who is currently available for employment. P. Sandar T., 26 years old, has a background in elderly care, supported by her Nurse Aid Certificate and hands-on experience in Myanmar. Key Experience and Skills: • Elderly Care:  P. Sandar T. worked in a nursing home in Myanmar, where she provided care for elderly individuals, including: • Assisting with daily activities like showering, changing clothes, and providing medication. • Monitoring vital signs, helping with mobility (e.g., moving from wheelchair to bed), and supporting physical exercises. • Managing housekeeping tasks such as cleaning rooms, washing dishes, and maintaining hygiene. • Childcare:  In addition to her experience with elderly care, P. Sandar T. has worked as a nanny, caring for a child from infancy to 4 years old. She assisted with feeding, bathing, and other daily routines. • Additional Skills:  P. Sandar T. is trained in basic housekeeping, cooking, and sewing. She has a Nurse Aid Certificate and experience in child care, which enhances her ability to assist with diverse household needs. Fresh Helper from Myanmar: P. Sandar T. is a fresh helper who has never worked in Singapore. While new to the country, she is eager to bring her skills and experience to a new household. Having completed her training in Myanmar, she is ready to adapt and learn quickly in her new role. Interview Availability: P. Sandar T. can be interviewed via video call or phone, allowing you to learn more about her and assess her suitability for your family. If you are interested in learning more or arranging an interview with P. Sandar T., please contact us at 94881104.

Not actual photo of helper Mie Mie. K., a Myanmar domestic helper who is currently available for employment. Mie who is 25 years old, has experience in elderly care and cooking from her previous work in Myanmar. Key Experience: • Elderly Care:  Mie has worked in elderly care, assisting with daily activities. • Cooking:  She has experience in preparing a variety of Myanmar dishes, and open to learning to adapt to the new employer. Fresh Helper: Mie is a fresh helper who has not yet worked in Singapore. She brings her experience from Myanmar and is ready to start working in a new environment. Availability: She is available for immediate employment and can be interviewed by video call or phone. If you are interested in learning more or arranging an interview with Mie Mie K., please contact us at 94881104.

[AI Generate Photo] Immediate Transfer Available: Liswana Liswana is a dedicated domestic helper with experience in various household tasks. Her time in Singapore has equipped her with essential skills that make her a good fit for your home: • General Housework : Liswana is capable of maintaining a basic level of cleanliness and order in the household. • Cooking : She is proficient in preparing a variety of meals, catering to different dietary needs. • Childcare : In her first employment with a Malay family, Liswana was responsible for caring for young children. She ensured their safety, well-being, and helped with their daily routines, providing attentive and reliable care. • Elderly Care : In her second employment, Liswana provided compassionate care to an elderly Ah Gong with serious health conditions. Specialized Elderly Care Experience: During her time with her second employer, Liswana provided palliative care for a bedridden Ah Gong who was battling cancer. Her duties included cleaning and dressing wounds after Ah Gong underwent significant surgery, where one side of his buttocks was removed due to his illness. This job was not easy, but Liswana was able to cope admirably under challenging circumstances. Her dedication and meticulous care provided Ah Gong with comfort and dignity during his final moments, ensuring his hygiene and well-being were maintained through this challenging period. Her efforts did not go unnoticed; Liswana received positive feedback from Ah Gong’s surviving spouse, who appreciated her commitment and the compassionate care she provided during such a tough time. Why Choose Liswana? Liswana is reliable, hardworking, and eager to learn. She is able to converse in very simple English and follows instructions well, making her an excellent fit for households needing consistent support. Additionally, she requires only one off day per month, offering families continuous assistance. For more information, please contact Merlina via WhatsApp at 94881104.

Dear Employers and Helpers, We hope this message finds you well. A recent and tragic case in Singapore involving a domestic helper and her employer’s pet has highlighted the critical importance of proper pet care and clear communication between employers and helpers. The incident, which resulted in the unfortunate death of a beloved pet, underscores the responsibilities we all share when it comes to the well-being of the animals in our care. This message aims to help both employers and helpers understand these responsibilities better and prevent similar situations in the future. The Case In August 2024, a domestic helper from Myanmar was charged with the cruel treatment of her employer’s dog, a poodle named “Boyboy.” The incident took place on January 22, 2024, and according to reports: • Physical Abuse:  The helper allegedly grabbed Boyboy by the neck, pinned him to the ground, and struck him multiple times with her hand. She also reportedly used a makeshift stick made from rolled papers to hit the dog. • Causing Unnecessary Suffering:  It was further alleged that the helper placed her leg on the dog, bearing her weight on him while attempting to bandage him, causing the dog significant pain. • Dangerous Handling:  The most severe accusation involved the helper hanging Boyboy by his harness on a balcony railing to “sun” the dog. The helper claimed she did this under her employer’s instructions. Tragically, Boyboy died later that day. The dog’s owner, referred to as Jason (not his real name), discovered the abuse after reviewing footage from surveillance cameras he had installed at home. Upon noticing unusual behavior and a crack in Boyboy’s skull at the crematorium, Jason checked the CCTV and was horrified to find that his dog did not die of natural causes but was, in fact, abused and beaten to death by the new helper. Response from Authorities and the Agency Jason immediately reported the incident to the police and updated the agency responsible for placing the helper. Unfortunately, the agency showed little concern for the seriousness of the case and only asked whether Jason had filed a police report. They subsequently removed Jason from a group chat related to the transfer of the helper, after learning that Jason had reported the case to the Animal & Veterinary Service (AVS) and the Society for the Prevention of Cruelty to Animals (SPCA). The authorities are now investigating the case, and Jason hopes that justice will be served for Boyboy. Key Lessons for Employers and Helpers 1. Establishing Clear Expectations • Employers:  When assigning tasks involving pet care, ensure your helper understands exactly what is required. Provide clear, step-by-step instructions, especially for tasks that could impact the pet’s health and safety. Regular communication is essential to ensure your helper feels confident in their responsibilities. • Helpers:  If you are unsure about how to perform any task, particularly those involving pets, ask your employer for further guidance. It is crucial to fully understand the tasks to avoid mistakes that could harm the pet. 2. Treat Animals with Respect and Care • Both Employers and Helpers:  Pets are not just animals; they are beloved members of the family. They deserve to be treated with kindness, patience, and respect. Physical punishment or rough handling is never acceptable and can have severe consequences, including legal action. 3. Understanding the Legal Implications • Employers:  Make sure your helper is aware of the legal responsibilities involved in caring for pets in Singapore. Discuss the importance of humane treatment and the serious legal consequences of any actions that could be considered abusive. • Helpers:  Be aware that Singapore has strict laws regarding animal cruelty. Any action that causes harm or distress to an animal can result in severe legal penalties, including imprisonment and fines. Always prioritize the well-being of the animals under your care. 4. Maintaining Open Communication • Employers:  Keep an open line of communication with your helper regarding the care of your pets. Regularly check in to ensure they are comfortable with their tasks and understand how to handle any issues that may arise. • Helpers:  Never hesitate to communicate with your employer if you are unsure about any task or if you feel that a certain action may harm the pet. Open communication can prevent misunderstandings and ensure that the pet is cared for properly. Conclusion This case underscores the importance of mutual understanding and cooperation between employers and helpers when it comes to pet care. By fostering a relationship built on clear communication, respect, and shared responsibility, we can ensure the safety and well-being of pets and avoid tragic outcomes. For those engaging help to assist in caring for pets, or even elderly or young children, it’s crucial to have safeguards in place, such as surveillance systems, to monitor care. While most helpers are diligent and caring, it’s important to be cautious and ensure that the well-being of your loved ones—whether pets, children, or the elderly—is always protected. If you need further advice or support, please feel free to reach out to us at Mermaid Employment. You can contact us at 94881104 . Best regards, Mermaid Employment

Hiring a domestic helper can be a great solution for many households, but it’s not always the best fit for everyone. At Mermaid Employment, we’ve seen various scenarios that highlight the importance of understanding when a domestic helper might not be necessary—or when expectations don’t align with reality. One such case involves Sarah (a pseudonym) and her experience with a helper, Aye Thandar (a pseudonym). Assessing Your Real Needs Sarah approached us with the intention of hiring a domestic helper primarily for housework and to care for her young daughter. While cooking was mentioned, it wasn’t a key requirement. However, after less than a month of employment, Sarah decided that she no longer needed a helper. Here’s why: 1. Small Household Size:  Sarah’s household, which included two tenants and a small living area, didn’t demand the full-time services of a helper. The workload was less than initially anticipated, leading to the realisation that a full-time helper might not be necessary. 2. Shifting Expectations:  Despite cooking not being a critical focus during the initial hiring process, Sarah found herself dissatisfied with Aye Thandar’s cooking skills after deployment. This shift in expectations created tension and dissatisfaction. 3. Communication Breakdown:  During the course of employment, Sarah never directly communicated with Aye Thandar. In fact, she requested that the agency instruct Aye Thandar not to speak to her for an entire week, including not approaching or talking to Sarah when she returned home from work. Additionally, Aye Thandar was not allowed to speak to Sarah’s spouse. This lack of communication led to a strained relationship and further complications in the employment arrangement. 4. Tolerance for a Non-Family Member in the Household:  Living with a non-family member requires a level of tolerance and adaptability. Employers must be prepared to treat their helper with respect and dignity, as a valued member of the household. If an employer is uncomfortable with this arrangement or finds it challenging to maintain a respectful relationship, hiring a full-time helper may not be the best option. 5. Cost vs. Benefit:  Sarah also realized that the cost of employing a full-time helper wasn’t justified given the limited tasks required. This is an important consideration for anyone thinking about hiring help—will the benefits outweigh the financial and logistical commitments? Alternatives to Hiring a Full-Time Helper If you find yourself in a situation similar to Sarah’s, where the need for a full-time helper is uncertain, consider these alternatives: • Part-Time Help:  Engaging part-time help can be a cost-effective solution for managing specific tasks like cleaning or cooking. • Task Sharing:  If you live with other adults, sharing household responsibilities could eliminate the need for external help. • Outsourcing Specific Tasks:  Hiring professionals for specific tasks, such as a cleaning service or a babysitter, might better suit your needs. Implications on the Helper The lack of communication had a significant impact on Aye Thandar. She was stressed and unable to sleep, constantly wondering what she had done wrong to be treated this way. Despite her strong desire to perform well in her job, the zero communication from her employer left her feeling isolated and anxious. This situation not only affected her well-being but also negatively impacted her employment record, making it harder for her to secure future employment. Conclusion Hiring a domestic helper can be incredibly beneficial, but it’s not the right choice for everyone. Before making the decision, it’s important to assess your actual needs, set realistic expectations, and consider the cost implications. Additionally, ensuring open communication and a respectful relationship with your helper is key to a successful working relationship. If you’re unsure whether a full-time helper is right for you, we at Mermaid Employment are here to provide guidance and help you explore all available options. Note: The names “Sarah” and “Aye Thandar” are pseudonyms used to protect the privacy of the individuals involved. Still unsure if hiring a domestic helper is the right choice for you? Contact Mermaid Employment today to discuss your needs and explore all your options. We’re here to help you make the best decision for your household.

As pet ownership in Singapore continues to soar, so does the need for domestic helpers who can provide dedicated pet care alongside traditional household duties. The shift from the work-from-home norm during the COVID-19 pandemic back to office life has left many pet owners seeking reliable help to care for their furry family members. At Mermaid Employment, we’ve noticed this trend and are here to meet your needs with experienced and compassionate domestic helpers. Why the Demand for Pet-Caring Helpers is Growing Several factors have contributed to the increasing demand for domestic helpers skilled in pet care. The rising costs of part-time pet care services make hiring a full-time live-in helper a more practical and cost-effective solution. Additionally, having a single dedicated caregiver for your pet helps build a special bond, ensuring your pet receives consistent and loving attention. Our clients have expressed the value of having a helper who genuinely loves pets and can cater to their specific needs, from daily walks to preparing homemade pet meals. This trend is not just limited to dog owners; many are looking for help with cats, fish, and other pets. Training and Preparation for Pet Care At Mermaid Employment, we understand the importance of proper training for pet care. We ensure that our domestic helpers are not only well-versed in household chores but also equipped with the knowledge and skills to care for your pets when doing a match. Why Choose Mermaid Employment? Mermaid Employment is dedicated to matching you with the right helper who fits your household’s needs, including caring for your beloved pets. Our placement process is thorough, taking into account your preferences and ensuring that our helpers have the experience and compassion required for pet care. Ready to Find the Perfect Pet-Caring Helper? If you’re looking for a domestic helper who can provide exceptional care for your pets while managing household duties, look no further than Mermaid Employment. Contact us today to learn more about our services and how we can help you find the ideal match for your home. Contact us at +65 9488 1104 to find out more.

Estimated Reading Time: 4 Minutes With extensive experience in the employment agency industry, we offer valuable insights on hiring migrant domestic workers (MDWs) in Singapore. If you’re looking to hire a migrant domestic worker (MDW), one option is to consider a transfer MDW who is already in Singapore. Advantages of Hiring a Transfer MDW One of the key benefits of hiring a transfer helper is the ability to interview her in person. This allows for clear communication of your household needs and job expectations. A visit to your home can also help both parties make a more informed decision. Transfer MDWs are often available for immediate employment, which can be particularly useful if you need assistance urgently. There may also be cost savings involved, such as not having to cover the expenses of bringing a worker from overseas. However, it’s important to be aware that some transfer MDWs may prefer short-term employment, opting to return home before completing the standard two-year contract. Understanding Transfer MDWs It’s a common misconception that transfer MDWs are more challenging to manage. There are various legitimate reasons why a helper might be seeking a transfer, such as changes in the employer’s caregiving needs or relocation. Even in cases of early termination due to a mismatch between the helper and her employer, it doesn’t necessarily mean she won’t be a good fit for your household. Reviewing her employment history can provide valuable insights to help you make an informed decision. Making an Informed Decision Carefully consider all aspects before deciding to hire a transfer MDW. With the right approach and an open mind, a transfer MDW could be a suitable solution for your household needs.

[*AI Generate Photo] Her experience in Singapore covers various household tasks across different settings: • General Housework:  Skilled in maintaining a tidy and organized home environment. • Cooking:  Prepared meals for families with different dietary preferences. • Elderly Care:  Experienced in eldercare, ensuring the safety and well-being of elderly individuals. • Childcare:  Cared for children of different ages, from young children to teenagers. • Pet Care:  Comfortable with handling and caring for pets. • Special Child Care: Assist an autism child and bring him to school. May Oo is a quiet worker. She understands simple English and is eager to follow instructions and routines. With her calm and adaptable nature, she is well-suited for families seeking a helper who can manage household duties while providing care for children or elderly family members. She requires only one off day per month, making her an ideal choice for families needing consistent support. Contact us at +6596493990 via whatsapp  to find out more

*Not actual photo of helper Indah, an Indonesian transfer domestic helper, is available for immediate transfer in Singapore. Her experience in Singapore includes general housework, cooking, and caring for 2 dogs. She has basic English communication skills and may be better suited for elder care. If you're interested in hiring Indah, you can contact the agency at 94881104 for more information.

She is available for a new opportunity and available for immediate transfer. Her last experience was working in landed houses, covering a variety of tasks: Cleaning and maintaining a tidy home environment. Laundry and ironing for the whole family. Preparing meals. Caring for plants and gardens. E. E. San is a docile and obedient girl showing eagerness to learn. She can understand simple English. And she required only one off day per month. She is suitable for families that can guide her along for children care / elderly and general housework, cleaning cooking on a routine basis.